Terms of Service

Last updated: 18 October 2025 (Africa/Cairo)

Who we are & scope

Digisoul (“we,” “us”) operates digisoul.io and provides consulting, training, and AI-enabled services (the “Services”). These Terms apply to your use of our website and Services unless a signed agreement says otherwise. If there is a conflict, the signed agreement controls.

Using our services (acceptance, precedence, updates)

• Acceptance. By using the site or placing an order, you agree to these Terms.
• Order of precedence. (1) A signed Master Services Agreement or Order Form, then (2) a Statement of Work (SOW)/proposal, then (3) these Terms.
• Updates. We may update these Terms to reflect changes in our Services or the law. We will post the new date above and, if changes are major, provide a clear notice.

Definitions

Accounts & eligibility

• You must have the legal right to enter contracts on behalf of yourself or your organization.
• Keep your login details secure. You are responsible for activity under your account.
• Do not impersonate others or misrepresent your identity or affiliation.

Orders, billing & taxes

• Quotes & SOWs. We describe scope, fees, timelines, assumptions, and exclusions in proposals/SOWs. Changes require written approval.
• Billing. Fees are due as stated on the invoice or order. Late amounts may accrue reasonable late charges or collection costs where allowed by law.
• Currencies & taxes. Prices may be shown in EGP or USD. Taxes, duties, and withholdings (if any) are your responsibility. Provide valid tax documentation to apply exemptions.

Cancellations & refunds

• Time-and-materials. You pay for time spent and expenses incurred up to cancellation.
• Fixed-fee or subscriptions. Refunds follow your order or SOW. Unless stated otherwise, prepaid fees are non-refundable once work or access has started.

Acceptable use

Do not use the site or Services to break laws, harm others, or disrupt systems. Examples:

• Posting or sending unlawful, infringing, or harmful content.
• Reverse engineering or trying to bypass security or usage limits.
• Uploading others’ personal data without a proper legal basis or permission.
• Using outputs to mislead, defraud, or cause harm.

Client content & confidentiality

• Your rights. You keep ownership of Client Content. You grant us the rights needed to use it to deliver the Services and meet legal obligations.
• Confidentiality. Each party will protect the other’s confidential information and use it only for the project. Exceptions include information that is public, independently developed, or rightly received from others.

IP ownership & licenses

• Deliverables. As stated in your SOW or contract. If not stated: upon full payment, you receive a worldwide, perpetual license to use Deliverables for your business. Our pre-existing Materials remain ours; we grant you a license to use them only as embedded in the Deliverables.
• Training materials. Unless a contract says otherwise, training decks and handouts are licensed for your internal team’s use and may not be resold or redistributed.
• Feedback. If you give us feedback, you allow us to use it to improve our Services without restriction.

Third-party services

We may use third-party software or platforms (e.g., hosting, analytics, AI APIs). Their terms and privacy rules apply in addition to ours. We are not responsible for third-party failures we do not control.

AI & automation terms

• Review required. AI outputs can be wrong or incomplete. You must review outputs before using them in production or for decisions.
• Sensitive data. Only provide personal or confidential data if necessary and lawful. Anonymize where possible.
• No training on client data without consent/contract. We do not use your client data to train models unless you give explicit written consent or a signed contract allows it.
• Regulated uses. You are responsible for compliance in your industry (finance, healthcare, government, etc.).

Privacy & data processing

• Privacy Policy. Our Privacy Policy explains how we collect and use personal data.
• DPA. If we process personal data for you as a processor, we will sign a Data Processing Addendum on request. For EU/UK transfers, we use Standard Contractual Clauses where required. For UAE and Egypt, we follow the applicable PDPL rules as they apply to the activity and transfer.

References: EU Standard Contractual Clauses guidance (European Commission); Egypt PDPL; UAE Federal PDPL (official portals). :contentReference[oaicite:0]{index=0}

Security & availability

• We use reasonable administrative, technical, and physical safeguards. No method is perfect; you should maintain your own backups and controls.
• We may pause access for maintenance, security, or legal reasons. For any service-level commitments, see your SOW or contract.

Compliance: export control & sanctions

You agree to comply with applicable export, re-export, and sanctions laws (including U.S. EAR and OFAC programs) and not use the Services where prohibited. You confirm you are not a restricted party and will not let restricted parties access the Services or Deliverables. :contentReference[oaicite:1]{index=1}

No professional advice

Unless a signed contract states otherwise, our content and outputs are for general information. They are not legal, tax, accounting, investment, medical, or other professional advice.

Warranties disclaimer

To the extent allowed by law, the site, Services, and outputs are provided “as is” and “as available.” We disclaim all warranties (express or implied), including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the extent allowed by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, data, or business. Our total liability for all claims in any 12-month period will not exceed the fees you paid to us for the Services giving rise to the claim in that period. Nothing here limits liability that cannot be limited by law.

Indemnity

You will defend and indemnify us from third-party claims arising from your unlawful use of the Services, your misuse of outputs, or your violation of these Terms or others’ rights.

Suspension & termination

• Either party may end a project or subscription as stated in the order or SOW.
• We may suspend or terminate access if you breach these Terms, do not pay fees when due, or create security or legal risks.
• After termination, we may delete data per our retention practices and any legal duties. Some sections (e.g., IP, confidentiality, limits of liability) continue after termination.

Governing law & venue

Governing law and forum are set in your signed agreement or order. If none is specified, these Terms are governed by the laws of the Arab Republic of Egypt, and disputes will be heard in the courts of Cairo, Egypt, subject to any mandatory laws that apply in your location.

Notices

Formal notices can be sent to your last provided email or address, and to us at bd@digisoul.io (commercial) or privacy@digisoul.io (privacy). You can also use digisoul.io/contact-us.

Entire agreement

These Terms, together with any SOWs, orders, and signed agreements, are the entire understanding between you and us about the Services and replace any prior discussions on the same subject.

Contact

Questions about these Terms: bd@digisoul.io. Privacy questions: privacy@digisoul.io. Or use our contact page.

FAQs

Who owns Deliverables? You, as stated in your SOW/contract. Our pre-existing Materials remain ours; you get a license to use them as part of the Deliverables.

Can we get a DPA? Yes—on request for processing where we act as a processor. For EU/UK transfers we use SCCs as required; UAE/Egypt PDPL rules apply to relevant activities. :contentReference[oaicite:2]{index=2}

Do you train models on our data? Not without explicit written consent or a contract that allows it.

Do you provide legal or financial advice? No—please consult your advisers before relying on outputs.

Where do disputes go? As set in your signed agreement; if none, Cairo courts under Egyptian law, subject to any mandatory local laws.