Refund Policy

Last updated: 18 October 2025 (Africa/Cairo)

Scope

This Refund Policy applies to purchases made directly from Digisoul via digisoul.io, invoices we issue, or links we provide to pay for our offerings. It covers live courses and cohorts, workshops and events, digital products (downloads, recordings, templates), consulting/custom work, and subscriptions/retainers.

Quick summary

Policy details

Live courses & cohorts

• Before Session 1: You can cancel for a full refund up to 48 hours before the first live session starts.
• Inside 48 hours: We offer a 100% course credit or a free deferral to a future cohort.
• After attending the first session: No refunds. We invest upfront in seats, instructors, and materials. See our satisfaction options below.
• Transfers: You may transfer your seat to a teammate before Session 1 at no charge; after Session 1, transfers are at our discretion.

Workshops & events

• Refunds are available up to 72 hours before the workshop start time.
• Within 72 hours, you may transfer your seat or receive a credit for a future run.
• No-shows are not eligible for refunds; we will try to provide a recording or a place in the next event where feasible.

Digital products (downloads, recordings, templates)

• Once a digital product is delivered or accessed, it is ordinarily non-refundable.
• If you experience technical issues (broken link, corrupted file), we will promptly restore access or issue a credit if we cannot fix it quickly.

Consulting & custom services

• Refund/cancellation terms are defined in your Statement of Work (SOW) or order.
• For time-and-materials work, fees already incurred and committed third-party costs are non-refundable.
• We can pause, rescope, or credit remaining unused time by mutual agreement.

Subscriptions & retainers

• You can cancel anytime; the cancellation applies to the next billing cycle. The current period is non-refundable.
• We’ll help with a clean handover and reasonable data export where applicable.

How to request a refund or credit

Email privacy@digisoul.io or bd@digisoul.io, or use digisoul.io/contact-us. Please include:

• Your name, email used at purchase, and order/invoice number.
• What you bought and the date/time of the first session (if applicable).
• Whether you prefer a refund, credit, deferral, or transfer.

We aim to respond within 2 business days and resolve as fast as possible. Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

Exceptions & special cases

• Provider-caused cancellation or major schedule change: If we cancel or significantly reschedule and you cannot attend, you can choose a full refund or a 100% credit.
• Force majeure: If events outside anyone’s control prevent delivery, we will reschedule, convert to online, or offer credit. Refunds are considered case-by-case per contract and applicable law.
• Misuse or policy breaches: We do not refund where access was revoked due to violations of our Terms or misuse of materials.

Our satisfaction promise

While we do not provide refunds after you attend the first session, we want you to leave satisfied. If something misses the mark, tell us. We will work with you on make-good options such as:

• Joining extra office hours or a study group.
• Deferring to a future cohort at no cost.
• Receiving a credit toward another program of similar value.
• One-on-one coaching time to close specific gaps.

Local law & your rights

This policy applies in addition to any non-waivable rights you have under consumer laws in your country. For example:

• EU/UK distance contracts: Consumers usually have a 14-day cooling-off window for online purchases. For services, this right may end once service begins with your express request and acknowledgment that you will lose the right when performance starts or is completed. Digital downloads may be non-refundable once delivery starts with your consent. We honour these rules where they apply. (See EU/UK guidance)
• Egypt (Consumer Protection Law): Egyptian rules provide product return windows (generally 14 days; 30 days for defects). Service refunds are governed by the service contract and applicable regulations. We follow mandatory provisions where they apply. (See Egyptian CPA/overviews)
• UAE: The Consumer Protection Law requires providers to set fair terms for remedy or refund where a service is defective. We comply with those obligations for UAE customers. (See UAE official portals)
• Saudi Arabia (E-commerce Law): Consumers generally may cancel within 7 days for distance contracts if they have not used or benefited from the service. Attending a first live session typically counts as benefiting. We comply with these rules where they apply. (See KSA law/official materials)

If a mandatory law gives you a stronger right than this policy, we will follow the stronger rule for that transaction.

Changes to this policy

We may update this policy to reflect how we deliver programs and services. If changes are significant, we will post a clear notice on the site or email you when appropriate.

Contact

Questions or requests: privacy@digisoul.io or bd@digisoul.io. You can also use digisoul.io/contact-us.

FAQs

Can I get a refund after I attend the first session? No. Instead, see Our satisfaction promise—we’ll work with you on credits, deferrals, or extra support.

What if a digital file won’t open? We’ll re-provide access or give you a credit if we can’t fix it quickly.

Can I transfer my seat? Yes, before Session 1 at no charge; after that, transfers are at our discretion.

How long do refunds take? Once approved, we process promptly; your bank or payment provider’s timelines apply.